Clinic Manager - Clinic
Clinic Manager is responsible for the clinical operations and nursing care in the clinic to promote, maintain and restore patient’s health and wellness within their scope of practice. This position will oversee and provide a deliberate patient and family centered partnership with the healthcare team that facilitates a seamless patient experience. The Clinic Manager will work with the healthcare team to maximize the patient’s health outcomes and the patient experience by identifying patient and family needs, completing pre-visit planning, supporting the clinic visit and providing closure to the clinic visits. Clinic manager will oversee the daily operations of the clinic in conjunction with the Revenue Cycle Manager.
MINIMUM QUALIFICATION STANDARDS:
Education: Bachelor of Science in Nursing or other related field of study
Licensure: Must possess a current, valid RN license in Wyoming, temporary Wyoming RN license, or compact RN licensure for current state of practice. BLS certification is required.
Work Experience: Minimum of 2 years working as a nurse in a clinic setting. Supervisor or management experience preferred.
Free from illegal use of drugs, and free from use and effects of use of drugs and alcohol in the workplace.
Persons who have been found guilty by a court of law of abusing, neglecting or mistreating individuals in a health care related setting are ineligible for employment in this position.
SKILLS AND KNOWLEDGE REQUIREMENTS:
• Strong verbal and written communication skills
• Creating a safe, welcoming, and efficient environment
• Experience with electronic medical records
• Leadership skills with focus on empowering and motivating
• Basic Computer knowledge
• Excellent Customer Services skills
• Phone etiquette
• Medical teamwork
• Attention to detail
• Organization and Scheduling
• Friendly Bedside manner
• Supply management
• Knowledge of infection control standards of practice
• Predict and Anticipate patient and provider needs
• Critical thinking and extensive problem-solving skills
• Assessment, planning, implementation and evaluate patients in clinic setting.
• Ability to analyze information, consider underlying medical conditions and integrate that information into the overall picture of the patient’s health status, articulating information to the provider.
• Extensive knowledge of procedures within Clinic/ Physician Office setting
ESSENTIAL JOB FUNCTIONS:
Coordinate clinical flow to ensure high quality care is provided to each patient in an efficient manner.
Assess methods and processes of clinic and staff to recommend ways to improve efficiency, effectiveness and patient satisfaction. Develop department objectives, establish staffing patterns and organize work of the department.
Assist and facility patients in obtaining medical services, including scheduling patients as appropriate, triaging patients, and assessing patients who walk-in to the clinic seeking services.
Take and record vital signs, recognize any variances, outliers or red flags, and take appropriate action.
Track numerous metrics related to the patient engagement cycle including record coding error rates and billing turnaround times to develop sound revenue cycle analysis and reporting.
Ensures practice has properly trained staff in sufficient numbers to provide effective and efficient coverage at all times, including back up plans for sick leave and vacation. Manages time reporting and scheduling of clinic staff.
Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
In coordination with Revenue Cycle Manager integrate the financial, clinical, and billing processes to ensure compliance and maximize reimbursements.
In coordination with Primary Care Provider (PCP), counsel patients and families regarding health education needs, preventative health, and chronic conditions. Ensure all patients receive information about their plan of care and educational materials upon completion of their visit.
Fill in for MA’s as needed, which can include and is not limited to preparing patients to be seen by the clinic practitioner-taking patient history, determination of the chief complaint, and providing patient education.
Support providers by, and is not limited to, processing medication refills, obtaining pre- authorizations, and completing referrals to specialty providers.
Administer injections to include, implementation of immunization program and all required aspects for compliance with immunizations.
Oversee all aspects related to the management of the clinic including, but not limited to, equipment maintenance, ordering supplies, ensuring all patient rooms are appropriately stocked with supplies each day, and maintaining a clean environment.
Oversee MA’s work duties and performance, including training, education, communication, and quality of care.
Recruits, interviews, and selects high quality candidates and trains new staff members. Responsible for evaluating, counseling, creating performance improvement plans and disciplining clinic office staff according to facility policies and procedures.
Create, implement, educate, and maintain clinic protocols, procedures, and standing orders with the approval of clinic practitioners.
Promptly responds to patient inquiries via telephone call and/or walk-ins.
Assist practitioners with maintaining a timely schedule for seeing patients and completing documentation requirements.
Ensure patient confidentiality is maintained in accordance with HIPAA. Observes all Federal, State, and local laws, rules, regulations and facility policies and procedures.
In conjunction with management, create, implement, and manage new clinical outreach programs, to include but not limited to, rural health nurse visits, specialty clinics and new service line ventures.
Assist provider with low-risk procedures.
Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing specific, current risk of substantial harm to health and safety of self and others.
NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate manager.
Position Type : Full Time
Shift : Day
South Big Horn County Hospital District
388 South US Highway 20
Basin, WY 82410